Política de envío

Prices policy & shipping

All our prices are in Mexican pesos. The prices of the products are specified on our website and Livanna reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and customs duties are not included in the price.

Important for non-MEX clients

Consider that international shipments outside Mexico, might have some additional duties fees and taxes once the shipment reaches your country.

Livanna cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.

You might be also charged for the customs procedures.

Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.

We recommend requesting information at your local customs office to calculate any eventual additional fees.

In the case you refuse to receive the order because of the unexpected additional fees, Livanna  reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.

The shipping fees will be added to your order while the check - out, and might change depends on which country your order is shipped to.

In the chart below, you will find estimated rates according to your location. if your country is not listed or the weight of your order exceeds the ones detailed, please contact us via: costumerservice@livanna.com

The delivery periods are calculated from payment confirmation. Preparation for deliveries takes place during working days.

We dispatch all orders within 2-5 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, Livanna will contact you as soon as possible.

Delivery times given at any time by Livanna will always be informative and guidelines, not being binding for Livanna.

The delivery of your order will be made to the address placed in your order. Unfortunately, we are unable to change a delivery address once the order has been dispatched.

If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.

Livanna will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.

Livanna  will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.

The couriers will make two attempts at delivery to the address stated and your order will be returned to Livanna after these two attempts, should they be unsuccessful. in this last case, Livanna reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods.

It's in Livanna's interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the commitments taken on with you.

If the parcel is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.