Política de reembolso


You have 14 days to return any of the products that you have purchased starting at the date of receiving your package. We cannot exchange returned products for another size or item, for that reason, you should place a new order if you wish to buy another product or change the size. You are responsible for the return shipping costs and we recommend to return the items with a certified postal service so you will be able to track your parcel.

If, Livanna has made a mistake regarding your order, we will assume the shipping costs. If that case, please contact us as soon as possible at costumerservice@livanna.com

Livanna will not accept the return of any products that has been used, washed, not labeled, has undergone some damage or is not in its original packaging. For that reason we request you to be careful with the product until you return it.

Livanna reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.

Important for non-MEX clients

If you send your return items from outside of Mexico, we recommend to use a courier (not post office) with tracking number and select an option DDP (Deliver Duty Paid).
Returns with unpaid customs charges, shipping costs or any additional fees will not be accepted.

In the case you refuse to receive the order because of the unexpected additional fees, the order will be abandoned by the courier and we cannot refund the order.

Please note that returns of outlet products are not accepted.

Return Process

Registered Users: fill out and follow the instructions that you will find by downloading this return form.

Non-registered Users: fill out and follow the instructions that you will find by downloading this return form.